Facilitating the development of enhanced telecommunications infrastructure across the Sunshine Coast Region   Read More

Testimonials

The students have strong internet needs, and we're obliged to meet those needs in order to run our business efficiently. In that sense, Allegro's premium service is the perfect solution.
David Summers - Manager, Varsity Apartments, Sippy Downs

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Back Home > Questions > Frequent Questions
Frequent Questions

Answers to frequently asked questions:

Q: Are the services connected to the internet and normal phone systems?

A: Yes. All infrastructure has been built with high quality, global standards based equipment which fully integrates with other carriers and service providers.


Q: Do you connect to Telstra and does Telstra connect to you?

A: Yes as per above.


Q: What about other providers such as Optus or my current local provider?

A: Yes as per above.


Q: Will it cost more?

A: Thanks to the Australian Government grant and the strength of the local government private partnership, the new services will be priced on par with capital cities and high end services will be much more affordable.


Q: Does this mean that with my small or home based business I can now live locally but operate globally?

A: Absolutely :-)


Q: So can I continue to buy some services from my current provider, but now replace some / buy additional next generation services (I want to be selective in what I buy)?

A: Yes. Many people are discussing that this is the way they will take their businesses forward. Advantages include: Access to new services, competitive pressure, increased overall capability and benefits, reduced risk.


Q: We have been told that we can’t get ADSL or fibre optic Cabling where we live even though we are less than 9KM from Maroochydore CBD

A: Your situation is very common on the Sunshine Coast and is the result of the limitations of the old copper network. In time the National Broadband Network is expected to provide a network designed to carry voice and high speed broadband.

Thankyou for registering your information on the www.connectingthecoast.com.au website. We can now use this information to encourage carrier investments in your location. If you have neighbours and friends in the same situation, please encourage them to register. It is free and the more people that register, the easier it is to ask for network upgrades.

Fixed wired broadband

As a last resort try the following search methods to identify possible ADSL solutions for your location. Based on your phone number you are serviced by the Bli Bli Exchange.

ADSL2 Exchanges
http://www.adsl2exchanges.com.au/ Use the phone number search and press go. The result should be a map of your locality with the exchange location and the service providers listed below. You will need to research the best pricing and product range to suit your own needs.

Some of the larger Telco providers on the Sunshine Coast are listed below:

For wireless broadband

The coverage maps of most carriers are not calculated for small areas, leading to a variation between what is expected and what is realised. As your location is difficult for wireless broadband, you may need to improve reception by adding an aerial. If there is significant vegetation or hills between you and the wireless tower, signal quality will be reduced.

On the Sunshine Coast, many wireless customers have contact the retail outlets (i.e.Telstra, Optus & Vodafone) to request a trial to test before they have invested. It is possible to see significant improvements in these circumstances with aerials.

To improve the volume of data you can get, there are a number of carriers and ISPs offering between 10-14Gb of data per month. Checkout Westnet mobile, Telstra and Optus. Using prepaid options can also allow you to choose the amount you want.


Q: I would like to get broadband as the satellite keeps dropping out and not very good plans – Rural Sunshine Coast - Pomona

A: Thank you for your information. We can now use this information to encourage carrier investments in your location. If you have neighbours and friends in the same situation, please encourage them to register. It is free and the more people that register, the easier it is to ask for network upgrades.  

Your situation is very common on the Sunshine Coast and is the result of the limitations of the old copper network. In time the National Broadband Network is expected to provide a network designed to carry voice and high speed broadband.

Fixed wired broadband

As a last resort try the following search methods to identify possible ADSL solutions for your location. Based on your phone number you are serviced by the Pomona Exchange and appear to be 6.4 klms from the exchange. Your distance from the exchange will be the key limitation. 

 ADSL2 Exchanges

http://www.adsl2exchanges.com.au/ Use the phone number search and press go. The result should be a map of your locality with the exchange location and the service providers listed below. You will need to research the best pricing and product range to suit your own needs.

Some of the larger Telco providers on the Sunshine Coast are listed below.

Wireless Broadband

On the Sunshine Coast many people are using wireless broadband for two reasons:

  • The upside - Its flexibility – you can use the same connection wile you are on the move and at home or work.
  • The downside – because they can’t get ADSL or other high speed broadband products - where their home or business is.

There are two types of wireless – fixed wireless and mobile wireless. As the name suggests, fixed wireless is like a TV antenna, locked to one location on the building you occupy. The mobile wireless on the other hand can go anywhere – so long as you can get a signal.

If distance or interference (often caused by non line of sight and or vegetation) are affecting your connection, you may need to ask the provider for an aerial to improve reception.

Try the following wireless providers to test the availability of wireless broadband to your location. Allegro Networks are a business grade provider and the remainder offer business and residential products and services.
 
Telco
Website/wireless availability
Allegro Networks
Optus Wireless Broadband
Skymesh
Telstra Bigpond
Vodafone